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直播服务情境下电子商务供应链对用户粘性的影响

Impact of the e-commerce supply chain on user stickiness in the context of live streaming services

  • 摘要: 随着网络媒体技术的不断发展,直播服务在社会生活中的影响力越来越大。本文的目的是:基于 SOR 和沉浸理论模型,建立直播服务情境下的直播电商供应链与用户粘性之间的模型。通过问卷调查的方式收集数据,并通过 AMOS 26.0 软件建立结构方程模型。395 份问卷的实证结果表明,产品质量、品牌背书、下单效率、平台服务、促销折扣和意见领袖的影响显著,但物流质量与沉浸体验无关。沉浸体验对购买行为有显著影响,用户购买行为对用户粘性有正向影响。结果表明,社会责任在购买行为和用户粘性之间具有显著的正向调节作用。研究结果对电子商务的发展具有重要意义,并为该领域的研究提供了一些补充。

     

    Abstract: As Internet media technologies continue to evolve, live streaming services have become increasingly influential in social life. The purpose of this paper is to develop a model between the e-commerce supply chain and user stickiness in the context of live streaming services on the basis of the SOR and flow theory models. Data were collected via a questionnaire and structural equation modeling via AMOS 26.0 software. The empirical results of 395 questionnaires indicate that product quality, brand endorsement, order efficiency, platform services, promotional discounts, and opinion leaders are significant, but that logistics quality is not related to the flow experience. Flow experience has a significant effect on purchase behavior, and purchase behavior has a positive effect on user stickiness. The results show that social responsibility significantly positively moderates the relationship between purchase behavior and user stickiness. The findings have important implications for the development of e-commerce and provide some additions to research in this area.

     

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