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企业家负面行为对企业形象的影响机制研究 ——以消费者心理推理策略为中介

Influence of entrepreneurs’ negative behavior on corporate image: Mediated by consumer psychological reasoning strategies

  • 摘要: 基于消费者心理推理策略提出了企业家负面行为与企业形象之间的中介机制.通过将企业家负面行为分为违法行为和违情行为,探讨其在消费者三种心理推理策略(合理化、分离化和结合化)下对企业形象的具体影响.采用情景模拟与调查问卷的方法收集数据,对564个样本数据进行分析.结果表明:消费者心理推理策略中的消费者推理分离化和消费者推理结合化,对企业家负面行为严重程度与企业形象之间的关系中起到了部分中介作用;企业家负面行为的类型对企业家负面行为严重程度与消费者心理推理策略之间的关系有调节作用.

     

    Abstract: A mediation mechanism of consumer psychological reasoning strategies was proposed, which elucidate the influence of entrepreneurs’ negative behavior on corporate image. The negative behavior was classified as feeling-hurting behavior and law-violating behavior, and their influences were presented under the mediation paths of three kinds of consumer psychological reasoning strategies (separation, rationalization, and combination). Through the scenario simulation and questionnaire, 564 samples were collected for analysis. The results show that separation and combination play a partial mediating role in the relationship between severity of the negative behavior of entrepreneurs and corporate image. Meanwhile, the type of the negative behavior has moderate effects on the relationships between severity of negative behavior and the psychological reasoning strategies.

     

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