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CN 34-1054/N

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The effect of police trust repair strategies: Empirical test under the situation of sudden police corruption

  • School of Police Administration,People’s Public Security University of China,Beijing 100038

Cite this:
https://doi.org/10.3969/j.issn.0253-2778.2020.07.015
  • Received Date: 27 May 2020
  • Accepted Date: 30 June 2020
  • Rev Recd Date: 30 June 2020
  • Publish Date: 31 July 2020
    Abstract

  • Abstract

    Under the situation of sudden police corruption, effect difference of different trust repair strategies was systematically analyzed through three experiments. The experimental results showed that: Firstly, the effects of trust repair strategies under different trust violation type have significant differences. When faced with power-oriented trust violation, the effect of combined strategy of “apology and commitment” is the best, and it needs be cautious and prudent to use the denial repair strategy; and in responsibility-oriented violation, the combined strategy of “denial and commitment” can better soothe people’s negative emotions, and repair damaged trust. Secondly, repair time has great influence on trust repair effect. Trust repair strategies after a brief delay have good effect, but the best delay time should not be dragged too long, and long time delay, such as 1 week, is ineffective even may lead to the reverse effect (bad results). Thirdly, intervention of third party has significant influence on trust repair effect. The higher the government credibility is, the better of trust repair strategies’ effect is，and it is helpful to repair the fragility of police trust.

    Abstract

    Under the situation of sudden police corruption, effect difference of different trust repair strategies was systematically analyzed through three experiments. The experimental results showed that: Firstly, the effects of trust repair strategies under different trust violation type have significant differences. When faced with power-oriented trust violation, the effect of combined strategy of “apology and commitment” is the best, and it needs be cautious and prudent to use the denial repair strategy; and in responsibility-oriented violation, the combined strategy of “denial and commitment” can better soothe people’s negative emotions, and repair damaged trust. Secondly, repair time has great influence on trust repair effect. Trust repair strategies after a brief delay have good effect, but the best delay time should not be dragged too long, and long time delay, such as 1 week, is ineffective even may lead to the reverse effect (bad results). Thirdly, intervention of third party has significant influence on trust repair effect. The higher the government credibility is, the better of trust repair strategies’ effect is，and it is helpful to repair the fragility of police trust.
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    • References(32)
  • [1]
    ALBRECHT S L，GREEN M. Attitudes toward the police and the larger attitude complex[J]. Criminology，1977（15）: 67-86.
    [2]
    BENSON P R. Political alienation and public satisfaction with police services[J]. Pacific Sociological Review，1981（24）: 45-64.
    [3]
    李辉.警察腐败感知对警民关系的影响机理分析——以X市为例[J].中国人民公安大学学报（社会科学版），2016，32（4）:124-132.
    [4]
    黎慈．公安工作面临的公众信任危机及其应对策略研究[J]．新疆警官高等专科学校学报，2012（3）：15-19．
    [5]
    NALLA M K，MADAN M. Determinants of citizens’ perceptions of police-community cooperation in India: Implications for community policing[J]. Asian Journal of Criminology，2012（7）: 277-294.
    [6]
    王俊秀, 杨宜音. 中国社会心态研究报告(2012～2013)[M]. 北京：社会科学文献出版社, 2013.
    [7]
    何军．危机与重构：风险社会视角下警民信任研究[J]．中国人民公安大学学报（社会科学版），2013（4）：25-33．
    [8]
    刘长龙.当前网络涉警舆情的隐忧、成因及对策[J].中共青岛市委党校:青岛行政学院学报，2012（1）:72-75.
    [9]
    陈豫淮，卢延旭.公安刑事执法合法性的研究——论公安执法者遭遇暴力抗法时如何自我保护[J].法制与社会，2016（2）:200-201.
    [10]
    张正林，庄贵军.基于时间继起的消费者信任修复研究[J].管理科学，2010，23（2）:52-59.
    [11]
    DIRKS K T，KIM P H，FERRIN D L，et al. Understanding the effect of substantive responses on trust following a transgression[J]. Organizational Behavior and Human Decision Processes，2011，114（2）:87-103.
    [12]
    FERRIN D L, KIM P H, COOPER C D, et al. Silence speaks volumes:The effectiveness of reticence in comparison to apology and denial for repairing integrity and competence-based trust violations[J].Journal of Applied Psychology，2007，92 （4）:893-908.
    [13]
    诸彦含，范黎娟．关系补救：类型、潜在机制与作用模型[J]．心理科学进展，2014（3）：512-521．
    [14]
    GILLESPIE N, DIETZ G. Trust repair after an organization-level failure[J]. Academy of Management Review，2009，34（1）:127-145.
    [15]
    DESMET P T M，DE CREMER D，VAN DIJK E. In money we trust? The use of financial compensations to repair trust in the aftermath of distributive harm[J]. Organizational Behavior and Human Decision Processes，2011，114（2）:75-86.
    [16]
    BOTTOM W P, GIBSON K, DANIELS S E, et al. When talk is not cheap: Substantive penance and expressions of intent in rebuilding cooperation[J].Organization Science，2002，13（5）:497-513.
    [17]
    LEWICKI R J, MCALLISTER D J, BIES R J. Trust and distrust: New relationships and realities[J]. Academy of Management Review, 1998（23）: 438-458.
    [18]
    韩平，宁吉．基于两种信任违背类型的信任修复策略研究[J]．管理学报，2013，10（3）：390-395．
    [19]
    姚琦．组织行为学中的信任违背和修复研究[J]．南开学报（哲学社会科学版），2011（5）：133-140．
    [20]
    汪小莉，满炫，程婧.基于网络舆论的警察形象危机公关[J].湖北警官学院学报，2014，27（12）:42-45.
    [21]
    DAVIDSON K. Like marketers，consumers have responsibilities[N].Marketing News，1998-03-16.
    [22]
    KUWABARA K, VOGT S. When trust backfires trust and trust repair after early versus late defections[C]// 24th Annual International Association of Conflict Management Conference，Istanbul，Turkey，2011.
    [23]
    REN H, GRAY B. Repairing relationship conflict: How violation types and cultural influence the effectiveness of restoration rituals[J]. Academy of Management Review，2009，34（1）:105-126.
    [24]
    EATON J，SANDERS C B. A little help from our friends: Informal third parties and interpersonal conflict[J]. Personal Relationships, 2012, 19（4）:623-643.
    [25]
    KAM T T. Implicit theories and the trust repair process[C]// 22nd Annual International Association of Conflict Management Conference，Kyoto，Japan，2009.
    [26]
    LAI Y L，ZHAO J S. The impact of race/ethnicity，neighborhood context，and police/citizen interaction on residents’ attitudes toward the police[J]. Journal of Criminal Justice，2010，38: 685-692.
    [27]
    SKOGAN W G. Concern about crime and confidence in the police: Reassurance or accountability?[J]. Police Quarterly，2009（12）:301-318.
    [28]
    李敏蓉，张明，佟志伟.和谐警民关系评价指标体系研究[J].北京人民警察学院学报，2011（3）:57-64.
    [29]
    唐小飞，钟帅，贾建民.服务补救：投其所好还需相机而动吗[J].营销科学学报，2013（3）：45-59．
    [30]
    吕维霞，王永贵.基于公众感知的政府公信力影响因素分析[J].华中师范大学学报（人文社会科学版），2010，49（4）:33-39.
    [31]
    AHUJA G. Collaboration networks, structural holes and innovation: A longitudinal study[J]. Administrative Science Quarterly，2000（45）: 425-455.
    [32]
    STOUTLAND S E.The Multiple dimensions of trust in resident/police relations in Boston[J]. Journal of Research in Crime and Delinquency, 2001(38): 226-256.)
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    [1]
    ALBRECHT S L，GREEN M. Attitudes toward the police and the larger attitude complex[J]. Criminology，1977（15）: 67-86.
    [2]
    BENSON P R. Political alienation and public satisfaction with police services[J]. Pacific Sociological Review，1981（24）: 45-64.
    [3]
    李辉.警察腐败感知对警民关系的影响机理分析——以X市为例[J].中国人民公安大学学报（社会科学版），2016，32（4）:124-132.
    [4]
    黎慈．公安工作面临的公众信任危机及其应对策略研究[J]．新疆警官高等专科学校学报，2012（3）：15-19．
    [5]
    NALLA M K，MADAN M. Determinants of citizens’ perceptions of police-community cooperation in India: Implications for community policing[J]. Asian Journal of Criminology，2012（7）: 277-294.
    [6]
    王俊秀, 杨宜音. 中国社会心态研究报告(2012～2013)[M]. 北京：社会科学文献出版社, 2013.
    [7]
    何军．危机与重构：风险社会视角下警民信任研究[J]．中国人民公安大学学报（社会科学版），2013（4）：25-33．
    [8]
    刘长龙.当前网络涉警舆情的隐忧、成因及对策[J].中共青岛市委党校:青岛行政学院学报，2012（1）:72-75.
    [9]
    陈豫淮，卢延旭.公安刑事执法合法性的研究——论公安执法者遭遇暴力抗法时如何自我保护[J].法制与社会，2016（2）:200-201.
    [10]
    张正林，庄贵军.基于时间继起的消费者信任修复研究[J].管理科学，2010，23（2）:52-59.
    [11]
    DIRKS K T，KIM P H，FERRIN D L，et al. Understanding the effect of substantive responses on trust following a transgression[J]. Organizational Behavior and Human Decision Processes，2011，114（2）:87-103.
    [12]
    FERRIN D L, KIM P H, COOPER C D, et al. Silence speaks volumes:The effectiveness of reticence in comparison to apology and denial for repairing integrity and competence-based trust violations[J].Journal of Applied Psychology，2007，92 （4）:893-908.
    [13]
    诸彦含，范黎娟．关系补救：类型、潜在机制与作用模型[J]．心理科学进展，2014（3）：512-521．
    [14]
    GILLESPIE N, DIETZ G. Trust repair after an organization-level failure[J]. Academy of Management Review，2009，34（1）:127-145.
    [15]
    DESMET P T M，DE CREMER D，VAN DIJK E. In money we trust? The use of financial compensations to repair trust in the aftermath of distributive harm[J]. Organizational Behavior and Human Decision Processes，2011，114（2）:75-86.
    [16]
    BOTTOM W P, GIBSON K, DANIELS S E, et al. When talk is not cheap: Substantive penance and expressions of intent in rebuilding cooperation[J].Organization Science，2002，13（5）:497-513.
    [17]
    LEWICKI R J, MCALLISTER D J, BIES R J. Trust and distrust: New relationships and realities[J]. Academy of Management Review, 1998（23）: 438-458.
    [18]
    韩平，宁吉．基于两种信任违背类型的信任修复策略研究[J]．管理学报，2013，10（3）：390-395．
    [19]
    姚琦．组织行为学中的信任违背和修复研究[J]．南开学报（哲学社会科学版），2011（5）：133-140．
    [20]
    汪小莉，满炫，程婧.基于网络舆论的警察形象危机公关[J].湖北警官学院学报，2014，27（12）:42-45.
    [21]
    DAVIDSON K. Like marketers，consumers have responsibilities[N].Marketing News，1998-03-16.
    [22]
    KUWABARA K, VOGT S. When trust backfires trust and trust repair after early versus late defections[C]// 24th Annual International Association of Conflict Management Conference，Istanbul，Turkey，2011.
    [23]
    REN H, GRAY B. Repairing relationship conflict: How violation types and cultural influence the effectiveness of restoration rituals[J]. Academy of Management Review，2009，34（1）:105-126.
    [24]
    EATON J，SANDERS C B. A little help from our friends: Informal third parties and interpersonal conflict[J]. Personal Relationships, 2012, 19（4）:623-643.
    [25]
    KAM T T. Implicit theories and the trust repair process[C]// 22nd Annual International Association of Conflict Management Conference，Kyoto，Japan，2009.
    [26]
    LAI Y L，ZHAO J S. The impact of race/ethnicity，neighborhood context，and police/citizen interaction on residents’ attitudes toward the police[J]. Journal of Criminal Justice，2010，38: 685-692.
    [27]
    SKOGAN W G. Concern about crime and confidence in the police: Reassurance or accountability?[J]. Police Quarterly，2009（12）:301-318.
    [28]
    李敏蓉，张明，佟志伟.和谐警民关系评价指标体系研究[J].北京人民警察学院学报，2011（3）:57-64.
    [29]
    唐小飞，钟帅，贾建民.服务补救：投其所好还需相机而动吗[J].营销科学学报，2013（3）：45-59．
    [30]
    吕维霞，王永贵.基于公众感知的政府公信力影响因素分析[J].华中师范大学学报（人文社会科学版），2010，49（4）:33-39.
    [31]
    AHUJA G. Collaboration networks, structural holes and innovation: A longitudinal study[J]. Administrative Science Quarterly，2000（45）: 425-455.
    [32]
    STOUTLAND S E.The Multiple dimensions of trust in resident/police relations in Boston[J]. Journal of Research in Crime and Delinquency, 2001(38): 226-256.)
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